Billing Frequently Asked Questions

Why am I receiving more than one bill for the same procedure?
There are a number of separate charges associated with your procedure. You MAY receive charges from several companies.

  • The Facility Fee
  • Your physician’s office – his/her fee for performing your procedure.
  • Your lab/pathologist – services for tissue specimens removed during your procedure requiring further examination.

What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, and American Express.  We also accept checks and cash for payments.

When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?
No

Are we able to set up a payment plan?
We do ask that all balances are paid in full within 60 days.  If you encounter problems paying within the 90 days, please contact our office immediately at 619-497-2888 and ask for our Business Office Manager.

What is your credit and payment policy?
Full payment is due within 60 days of your procedure.

We strongly encourage you to personally contact your insurance company about your upcoming procedure.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your procedure date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover (deductibles, copays and co-insurance) and how this may affect you financially.  It is your obligation to know who your preferred laboratory is. 

We will submit insurance claims for you.  We may request that your deductible and copay amounts are paid on or before your procedure date.  You will receive a notice from us regarding the amount to pay.

Self pay accounts are to be paid in full on that procedure day.